12 Month Limited Warranty
As part of our commitment to customer service, we offer a 12 month no questions asked warranty replacement program for some of our hair care tools. If your hair tool turns out to be defective or damaged* within 12 months from the date of purchase we will replace it with a refurbished item of equal or greater value. Please be advised that prior authorization is required on all warranty replacement requests. Any warranty products sent to us without return authorization cannot be accepted. There will be a $9.95 replacement handling fee due upon requesting a replacement. Return acceptance is at the sole discretion of HairEnvy.
If returning an item(s) for a warranty replacement, you must include the following in order to receive a replacement product:
If these items are not included with your package you will not receive a replacement product or refund.
Also, to ensure that your returns are received by HairEnvy, please make sure to add insurance to your parcels through your preferred mail delivery service.
Warranty returns do not qualify for the Free Returns program; shipping fees of warranty products back to our warehouse are the responsibility of the customer.
To receive authorization for a return, please contact Customer Service. Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return please email Customer Service.
Ship warranty returned items to:
Attention: Warranty Returns Department
2701 Stanley Gault Parkway
Louisville, KY 40223